2017 - 2019

SCAMBIO DI MEOWTH NEKO

*Work with Agile methodologies and be experienced in Kanban, Lean and Scrum way of working
*Take active expert campaign developer role and campaign flow design role on migration project of Ziggo outbound campaigns from Liberty Global IBM Campaign instance to Vodafone IBM Campaign instance
*Take business analyst role on helping Ziggo Acquisition commercial team's campaign development and operation necessities
*Be an owner of all Ziggo Premium content outbound campaigns developments regardless they are commercial or not also do operations of NPS and newsletters email deliveries and Xsell Vodafone lifecycle campaigns on Ziggo base
*Take SPOC role from devops team on Ziggo marketing datamart project, gather campaign data necessities and contact IT developers afterwards participate on UAT
*Take all campaign development responsibilities of Ziggo MediaBox Next project. Design offline communication customer journey together with marketer
*Constantly helped commercial to design campaign lifecylces, campaign flows and use right touchpoints
*Develop inbound campaigns both for Ziggo and Vodafone customers across assisted and non assisted digital channels and maintain BAU activities on Next Best Action activities in Pega Marketing
*Lead meetings in every two weeks to discuss hot topics about all customer decisioning strategies where all management level attending from stakeholders, data analytics team and capability project team
*Facilitate several workshops to set proposition hierarchy in right position
*Take business analyst role gather all business requirements in terms of campaigning, Pega best practices and Vodafone Group blueprint together and present business alternative approaches
*Participate impact analysis discussions of Pega project when there is a change on decisioning
*Do refinement together with business to understand campaign necessities help them on designs before developing customer lifecycles and define dependencies and prioritize the tasks accordingly

2015 - 2015

SCAMBIO DI BITCOIN AVVOLTO COMPOSTO

• Keep tracking active customers’ pool and adopting new strategies to retain and increase
• Managing pricing strategies
• Market share forecasting of acquiring
• Sharing and evaluating the performance (KPI) of sales & marketing representatives for all regions and branches of the bank
• Designing CRM campaigns (customer retention model, activation, upsell and winback campains, campaign scripts)
• Follow up offer success and sales performances of channels
• Design daily running SAS EG queries
• Responsible for Mastercard projects at acquiring new customer acquisition

2012 - 2013

CRIPTO ERI TWITTER

Developed process and drawn lean work flows for Central Operation Departments
Designedcheque, debt securities and foreclosure processes for central operational management via Tibco BPM work flow
Centralized work flow of customers’ transaction instructions and reducing branch work
Visited various branches, produced operational work item categories and lists, stop-watch analysis
Simulated teller customer queue to determine norm teller number at a specific branch
Prepared Agile Project Backlog for simplifying Internet Branch registration and code generating screens